1. Introduction
Welcome to Gloventra. We operate the website https://gloventra.com/ (the “Site”), where we offer premium luggage and travel accessories to customers across the United States.
This Privacy Policy explains how Gloventra collects, uses, and protects your personal information when you visit our Site or make a purchase. Your privacy is important to us, and we are committed to providing a secure, transparent, and trustworthy online shopping experience.
2. Information We Collect
When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view, referral sources, search terms, and how you interact with the Site. This information is referred to as Device Information.
Device Information is collected using technologies such as cookies, log files, web beacons, tags, and pixels to help us understand customer behavior and improve site performance.
When you make or attempt to make a purchase through our Site, we collect information necessary to process your order. This includes your name, billing and shipping address, payment details, email address, and phone number. This is referred to as Order Information.
When this Privacy Policy mentions Personal Information, it refers to both Device Information and Order Information.
3. How We Use Your Personal Information
We use Order Information to process and fulfill your purchases, arrange shipping and delivery, send order confirmations and updates, respond to customer service inquiries, and prevent fraud or security risks. Where permitted, we may also use this information to share product updates or promotional communications related to Gloventra.
Device Information is used to improve and optimize our Site, understand how customers interact with our products, evaluate marketing performance, and protect the Site from misuse or unauthorized access.
4. Sharing Your Personal Information
We share Personal Information with trusted third-party service providers who assist us in operating our Site and fulfilling orders. This includes eCommerce and payment processing platforms as well as analytics services used to understand site usage and performance.
We may also disclose Personal Information when required to comply with applicable laws, regulations, subpoenas, or lawful government requests.
Gloventra does not sell, rent, or trade your Personal Information to third parties.
5. Your Rights
You have the right to access the personal information we hold about you and request corrections, updates, or deletion where applicable.
U.S. residents may have additional rights under state privacy laws, including the right to know what personal information is collected and the right to request deletion.
Gloventra does not sell personal information.
6. Do Not Track
Our Site does not alter its data collection practices in response to Do Not Track signals from web browsers.
7. Data Security
We take reasonable precautions and follow industry best practices to protect your Personal Information. All sensitive data, including payment information, is transmitted securely using SSL encryption. Access to personal data is limited to authorized personnel only.
8. Data Retention
We retain Order Information for our records unless and until you request its deletion, subject to legal and operational requirements.
9. Children’s Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you believe that a child has provided us with Personal Information, please contact us immediately for removal.
10. Links to Other Websites
Our Site may contain links to third-party websites. Gloventra is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or industry practices. Any updates will be posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, you can contact us using the details below:
Our Support
Business name: Gloventra LLC
Tel: +1 859-354-9484
Email: support@gloventra.com
Address: 4354 Summit Plaza Dr, Louisville, KY 40241
Customer Service Hours: Monday–Friday 9AM–5PM EST