At Gloventra, customer satisfaction is our top priority. We want you to shop with confidence when purchasing our premium luggage and travel accessories. If a product does not meet your expectations, we aim to make the return and refund process clear, fair, and stress-free.
Gloventra operates from the United States and follows transparent return guidelines to ensure every customer receives reliable service and support.
30-Day Return Policy
You may request a return within 30 calendar days from the date your order is delivered. Requests made after 30 days are not eligible for a refund.
Return Eligibility
To qualify for a return, items must be unused, unwashed, and in original condition. Products must be returned in their original packaging with all tags, accessories, and included materials intact. Items showing signs of wear, damage, alteration, or missing original packaging may not be accepted.
Non-Returnable Items
Certain products may be marked as non-returnable on their product pages due to clearance or special conditions. If a product is not clearly labeled as non-returnable, the standard return policy applies.
How to Start a Return
To initiate a return, please contact our customer support team with your order number and reason for return before sending any item back.
Email: support@gloventra.com
return request is approved, we will provide detailed return instructions. Items sent without prior authorization may not be processed.
Return Shipping
Gloventra covers return shipping costs for eligible returns that meet our policy requirements. Return instructions will be provided by our support team after approval.
No Restocking Fees
Gloventra does not charge restocking fees. Our return process is designed to remain simple, transparent, and customer-friendly.
Refund Process
After your returned item is received, it will be inspected by our team. You will be notified via email once your refund has been approved or declined. Approved refunds are issued to the original payment method and typically process within 5–10 business days, depending on your bank or payment provider.
If Your Refund Has Not Appeared
If you have not received your refund after the stated timeframe, please check with your bank or payment provider first. If the issue continues, contact us at supportgloventra.com and we will assist you promptly.
Exchanges
Gloventra does not currently offer direct exchanges. If you would like a different product or size, please return the original item for a refund and place a new order on gloventra.com
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include your order number, clear photos of the item and packaging, and a brief description of the issue. We will resolve the matter by issuing a replacement or a full refund, including shipping costs where applicable.
Shipping Information (Reference)
Orders are processed within 1–2 business days. We offer free standard shipping within the United States, with an estimated delivery time of 3–5 business days after processing. International shipping is not available at this time.
Payment Methods Accepted
Gloventra accepts major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and Stripe.
Contact Us
For questions regarding returns, refunds, or assistance with your order, please contact us:
Our Support
Business name: Gloventra LLC
Tel: +1 859-354-9484
Email: support@gloventra.com
Address: 4354 Summit Plaza Dr, Louisville, KY 40241
Customer Service Hours: Monday–Friday 9AM–5PM EST